We are seeking a dedicated and experienced Senior Process Associate for our International Voice Process team. The ideal candidate will possess excellent English communication skills and have a passion for delivering exceptional customer service. As a Senior Process Associate, you will play a crucial role in ensuring that our clients receive the highest level of support and assistance.

Key Responsibilities

- Handle inbound and outbound calls for international clients, addressing their queries and providing solutions in a timely manner.
- Maintain a high level of professionalism and customer service during all interactions.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Document all interactions and maintain accurate records of customer inquiries and resolutions.




- Participate in training sessions and workshops to continuously improve skills and knowledge of the international voice process.

Required Skills

- Proven experience in an international voice process or similar role.
- Excellent English communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Team player with a positive attitude and willingness to learn. If you are looking for an opportunity to grow your career in a dynamic setting and meet the eligibility criteria, we encourage you to apply. Join us in delivering outstanding service to our international clients and be a part of our success story.

This job is provided by Shine.com

📌 Senior Process Associate - International Voice Process (Bengaluru)
🏢 KG Invicta Services (KGiS)
📍 Bengaluru