B2B Sales & Retention Specialist⚠ READ BEFORE APPLYING: Only candidates with relevant B2B Sales & Customer Retention experience should apply. Candidates without the same/relevant experience are requested not to apply.

Experience: 1–3 Years

English & Hindi speaking is a MUST.

About the RoleWe are looking for a Senior B2B Sales & Retention Specialist who will be responsible for driving B2B sales, managing key customer relationships, improving customer retention, and identifying opportunities for upselling and cross-selling.

The ideal candidate should have strong B2B sales experience, excellent communication and negotiation skills, and a customer-first approach. Experience in HRMS, Payroll, SaaS, or B2B technology products will be an added advantage.

Key ResponsibilitiesB2B Sales

- Identify and generate new B2B sales opportunities through outbound and inbound channels.
- Manage the complete sales cycle from prospecting to closure.
- Conduct product demos and presentations to prospective clients.
- Understand customer requirements and recommend suitable solutions.
- Negotiate pricing, terms, and commercial agreements to achieve sales targets.
- Maintain an accurate sales pipeline and ensure timely follow-ups.

Customer Retention & Account Management

- Build and maintain strong relationships with existing B2B customers.
- Act as a key point of contact for assigned customers and understand their business needs.
- Proactively identify customer concerns and coordinate with internal teams for resolution.
- Monitor customer engagement, satisfaction, renewals, and potential churn risks.
- Develop and execute strategies to improve customer retention and renewal rates.
- Conduct regular customer check-ins and business reviews.

Upselling & Cross-Selling

- Identify opportunities to upsell additional products, modules, features, or services.
- Drive cross-selling opportunities within existing accounts.
- Understand customer growth plans and position relevant solutions accordingly.




- Maximize customer lifetime value and account revenue.

Reporting & Performance

- Achieve monthly and quarterly sales, renewal, retention, and revenue targets.
- Maintain CRM records, customer information, activities, and sales forecasts.
- Track key metrics such as conversion rate, retention rate, renewal rate, churn, and revenue growth.
- Share regular performance reports and market/customer insights with management.

Required Skills & Qualifications

- Bachelor's degree in Business, Marketing, Sales, or a related field.
- 1–3 years of experience in B2B sales, SaaS sales, account management, or customer retention.
- Proven track record of achieving sales and revenue targets.
- Strong communication, presentation, negotiation, and relationship-management skills.
- Experience managing the complete B2B sales cycle.
- Solid analytical and problem-solving abilities.
- Comfortable working with CRM and sales tools.
- Ability to work independently and collaborate effectively with cross-functional teams.

Preferred ExperienceExperience in SaaS, HRMS, Payroll, FinTech, or other B2B technology products.

- Experience handling SME and enterprise customers.
- Experience in renewals, customer success, upselling, and cross-selling.
- Strong understanding of B2B buying processes and decision-makers.

Key Performance Indicators (KPIs)

- New B2B revenue generated
- Monthly/quarterly sales target achievement
- Customer retention and renewal rate
- Churn reduction
- Upsell and cross-sell revenue
- Customer lifetime value
- Sales conversion rate
- Pipeline value and accuracy
- Customer satisfaction

What We Offer

- Performance-driven career growth
- Competitive compensation with incentives
- Opportunity to work with a growing B2B SaaS business
- Exposure to sales, customer success, and strategic account management
- Collaborative and growth-oriented work environment

If you're interested Kindly fill out the Google form at the link below https://docs.google.com/forms/d/e/1FAIpQLSe9qcVO5jPt_Vp-0017OuNdL9zVwuIN8BVSv CChnMDhngAXPw/viewform

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