Company Description Shubham Housing Development Finance Company provides affordable housing finance solutions to individuals across diverse income segments, helping them turn their dream of owning a home into reality. The organization focuses on cost-effective products tailored to customers’ needs and financial stability. Shubham has a wide and growing presence, with over 210 branches in 176 cities across 13 states in India.

With minimal documentation and easy EMI options, the company aims to simplify the home loan journey and make housing finance accessible for more people. Its mission is to spread the happiness of home ownership by enabling more aspiring homeowners to find their “happy place.”

Role Description This is a full-time, on-site Relation Manager / Relationship Officer role based in Surat. The role involves building and maintaining strong relationships with new and existing customers seeking home loans, understanding their housing finance needs, and guiding them through the loan process from application to disbursal. The individual will be responsible for sourcing business through various channels, conducting customer meetings and field visits, explaining product features, and ensuring high levels of customer satisfaction.

Daily tasks include collecting and verifying documentation, coordinating with internal credit and operations teams, tracking application status, and ensuring timely resolution of customer queries.



The role also includes achieving assigned sales and portfolio quality targets while adhering to company policies and regulatory guidelines.

Qualifications

- Customer relationship and service skills, including the ability to build trust, manage client expectations, and maintain long-term relationships.
- Sales and business development capabilities, such as lead generation, field sourcing, cross-selling relevant products, and achieving revenue and volume targets.
- Communication and interpersonal skills, including explicit verbal and written communication, active listening, and the ability to explain financial products simply.
- Basic financial and analytical skills for assessing customer profiles, understanding affordability, and supporting credit evaluation processes.
- Strong organizational and time management skills to handle multiple customer cases, documentation, follow-ups, and coordination with internal teams.
- Comfort with local market fieldwork, including visiting customers, partners, and communities in and around Surat.
- Proficiency with common office and mobile productivity tools (e.g., email, spreadsheets, loan processing systems) and willingness to learn new applications.
- Minimum educational qualification typically at the graduate level in any discipline; prior experience in housing finance, banking, or financial services relationship roles is an advantage.
- High degree of integrity, customer-centric mindset, and adherence to regulatory and company compliance standards.

📌 Relation Manager Relationship officer (Surat)
🏢 Shubham Housing Development Finance Company
📍 Surat