We are seeking a dedicated Quality Analyst to join our team in Haryana. The ideal candidate will play a crucial role in ensuring the quality and efficiency of our services through effective call monitoring and analysis. As a Quality Analyst, you will be responsible for evaluating calls, providing feedback to team members, and identifying areas for improvement to enhance customer satisfaction and operational performance.

Key Responsibilities

- Conduct regular call monitoring sessions to assess the quality of customer interactions.
- Provide constructive feedback to team members based on call evaluations.
- Identify trends and patterns in call data to inform training and development needs.
- Collaborate with management to develop quality standards and performance metrics.
- Prepare reports on call quality and present findings to stakeholders.




- Assist in the development and implementation of quality assurance processes.

Required Skills

- Strong analytical skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to provide constructive feedback and work collaboratively with team members.
- Familiarity with call monitoring tools and quality assurance methodologies.
- A proactive approach to problem-solving and continuous improvement. If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting chance to contribute to our team's success.

This job is provided by Shine.com

📌 Quality Analyst (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram