We are seeking a dedicated Quality Analyst to join our team in the Delhi-NCR region. The ideal candidate will have a robust understanding of quality assurance processes and methodologies, particularly within the context of US processes in an international BPO setting. As a Quality Analyst, you will play a crucial role in ensuring that our services meet the highest standards of quality and compliance.

Key Responsibilities

- Conduct regular quality assessments of processes and outputs to ensure adherence to established standards.
- Collaborate with team members to identify areas for improvement and implement corrective actions.
- Analyze data and prepare reports on quality metrics to provide insights into performance trends.
- Facilitate training sessions for staff on quality standards and best practices.




- Work closely with management to develop and refine quality assurance policies and procedures.

Required Skills

- Strong analytical skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Familiarity with quality assurance tools and methodologies.
- Ability to work collaboratively in a team environment.
- Knowledge of US processes and international BPO operations is a plus. If you are passionate about quality assurance and are looking to make a significant impact in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in our commitment to delivering exceptional service and quality to our clients.

This job is provided by Shine.com

📌 Quality Analyst (Delhi)
🏢 Sharda Consultancy Services
📍 Delhi