We are seeking a dedicated Quality Analyst to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our customer service operations. This role involves conducting thorough audits of customer interactions, focusing on voice quality and overall service delivery.

The Quality

Analyst will work closely with customer support teams to identify areas for improvement and implement quality assurance processes that enhance customer satisfaction.

Key responsibilities include performing regular call audits, providing feedback to customer service representatives, and collaborating with management to develop training programs aimed at improving service quality. The successful candidate will possess robust analytical skills, attention to detail, and the ability to communicate effectively in both English and Spanish. A background in quality assurance within a customer service environment is essential.

If you are passionate about quality and customer experience, we encourage you to apply.

This job is provided by Shine.com

📌 Quality Analyst (Delhi)
🏢 GLOBAL SERVICES
📍 Delhi