Position: Operations Executive

Salary: Rs.25,000/- to Rs.35,000/- per month, depending on qualification and experience. Benefits – provident fund, annual appraisal, performance based promotion.

No. of openings: 2

Industry: Hospitals and Health Care

Location: Central Bangalore by Ulsoor Lake

Type: Full Time; On-site

Shift: Regular

We are looking for an Operations Executive to conduct and maintain smooth operations of both Home Care and Corporate verticals. This role involves ensuring that high-quality service is delivered to our patients. Being the first point of contact for our patients and clients, the candidate in this role is required to handle coordination activities not only with them but also the internal parties such as coordination team, medical professionals, associates, and vendors.

They are required to work as an effective team player ensuring that all appointments / health camps and related tasks are fulfilled. A successful Operations Executive should have sufficient clinical knowledge to cater to patients' needs in a proactive manner while balancing the company’s resources and limitations; additionally contributing to efficient process flows within the verticals. The candidate should be comfortable in multitasking and working cross-functionally with different business units.

The ideal candidate will have previous experience in related fields and proficiency in technology and software systems.

Qualification

Master’s Degree in MBA- Healthcare or MHA - Healthcare Administration

Bachelor's degree in the medical field with specific knowledge on business finances.

Experience: Minimum 3 years overall and 1 year in a patient/client care coordination/healthcare role.

Mandatory: Advanced Excel knowledge; experience in Data Analytics desirable

Keen interest in working on the administrative side of patient care.

Language: Advanced fluency in English - excellent verbal and written communication skills; basics of Hindi and one south regional language.

SKILLS

· Excellent interpersonal communication and organising skills

· Excellent time management skills.





· Able to provide reports, and update and maintain operational data sheets.

· Top-notch patient and client interaction skills.

· Ability to handle health camps in an organised and efficient manner.

· Ability to work and have valuable decision making skills in a high-pressure environment

· A general understanding of medical terminology and abbreviations.

· An understanding of clinical emergency protocols and safety guidelines.

· Attention to detail and process-orientated thinking.

· The ability to work independently and multitask.

· Proficiency with Microsoft Office, computer and mobile apps functioning.

· Ability to address operational concerns and issues, ensuring overall patient satisfaction.

· Ability to handle escalations: de-escalate client/patient facing as well as internal situations.

· Ability to identify finer details and understand nuances.

Responsibilities

Patient/Client side -

- Receiving and answering calls, WhatsApp messages and emails from patients/clients and other related stakeholders.
- Thorough understanding of patients'/clients' needs and strategic care planning.
- Scheduling appointments as per protocol and maintaining accurate patient/corporate client data.
- Thorough knowledge of areas and locations in Bangalore to aid route mapping as part of home visit appointment scheduling.
- Fulfilling invoicing requirements.
- Providing accurate and complete information of our services.
- Handling complaints and queries professionally.
- Ensuring patient/client feedback protocol adherence.
- Engaging in continued patient care and other customer/client engagement activities.




- End to end client interaction with respect to handling operations and negotiations for health camps and other corporate requirements.

Company side -
- Coordinating with the on-ground medical team for patient/client appointments and requirements.
- Coordinating with service partners for patient/client requirements.
- Ensuring that prescription and reports are correctly uploaded on the backend app/printed and documented.
- Ensuring reports and other documents are shared with the patient/client in a timely manner.
- Monitoring the complete patient/client life cycle and taking necessary action when needed.
- Ensuring timely payment settlement by patients/clients.
- Maintaining proper data sheets and providing feedback whenever necessary.
- Following process improvement protocols and participating in regular audits.
- Resource allocation management.
- Lead generation monitoring, analysis, and reporting
- Handle complaints and queries professionally.
- Adhering to and managing the follow-up and feedback protocols
- Tracking operational issues and provide solutions.
- Associates management: Initiation, formulation, negotiation, closure, and maintenance of contracts and lead generation with various associates.
- Vendor management, verifying vendor and associate invoice data.
- Coordinate with caretaker agencies and maintain accurate data
- Coordinate medical equipment requirements and maintain accurate data
- End to end handling of our corporate health services.
- Project Management: planning and participating in the operations, resource allocation and logistics of on-site and walk-in health camps, corporate events and programs.
- Cross departmental coordination for daily corporate schedules and facilities management.
- Work closely with the management team on growth and strategic planning.
- Assist management with business development, improving efficiency of systems and overall expansion.

Interested candidates please WhatsApp your resume to our HR team at (phone hidden)

Please feel free to reach out in case of any queries.

📌 Operations Executive (Karnataka)
🏢 Care On Call
📍 Karnataka