Location: Bengaluru (Indiranagar)

Employment Type: Internship (6 Months) with PPO

Reports To: Operations Manager

About Lane

Lane is a tech-enabled driving and mobility platform transforming how India learns driving and experiences car ownership. We connect learners with certified driving instructors and are building a trusted mobility ecosystem.

Role Overview

We are looking for enthusiastic and detail-oriented Operations Interns to support our day-to-day business operations across customer experience, instructor onboarding, supply management, and RTO services. This role offers hands-on exposure to startup operations, customer coordination, field execution, and process management.

Key Responsibilities

- Customer Support: Handle customer queries through calls, WhatsApp, and email; assist with class scheduling, rescheduling, service-related concerns, and timely issue resolution.
- Instructor Onboarding: Identify, coordinate, and onboard driving instructors; assist with verification, documentation, assessment, training, and activation.
- Supply Operations: Maintain active instructor records, track availability, scheduling, retention, and supply utilisation.
- RTO Operations: Assist with Learner's Licence (LL), Driving Licence (DL), vehicle registration, and related documentation and application processes.
- Documentation & Compliance: Collect and verify instructor documents, including DL, RC, insurance, and PUC, and track validity and expiry dates.




- Coordination: Work closely with instructors, customers, RTO officials, and internal teams to ensure smooth service delivery.
- MIS & Reporting: Maintain Excel/Google Sheets trackers, update operational records, monitor pending tasks, and prepare basic reports.
- Process Improvement: Identify operational gaps, support issue resolution, and follow established processes and guidelines.

Requirements

- Freshers or candidates with up to 1 year of experience can apply.
- Good communication and coordination skills.
- Basic knowledge of MS Excel / Google Sheets.
- Comfortable speaking with customers, instructors, and external stakeholders over calls.
- Strong organisational skills and attention to detail.
- Willingness to learn, take ownership, and work in a fast-paced startup environment.
- Interest in automobiles, driving, mobility, or operations is an advantage.
- Knowledge of English, Hindi, or Kannada is preferred.

What You'll Gain

- Hands-on experience across customer support, supply, and RTO operations.
- Exposure to field operations and business execution.
- Prospect to work with cross-functional teams.
- Practical experience in documentation, coordination, and problem-solving.
- Career growth opportunities within Lane.
- If you enjoy interacting with people, solving problems, and taking ownership of operational responsibilities, we'd love to have you at Lane!

📌 Operations Intern (Bengaluru)
🏢 Lane
📍 Bengaluru