Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Network Operations &

- Service Management

Good to have skills : SD Access Operations

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures and models to maintain service stability and ensure high-quality support.

Collaboration with various teams and continuous monitoring of infrastructure components are integral parts of the daily routine, contributing to seamless technology operations and user satisfaction.

Roles &

- Responsibilities:





- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to streamline incident resolution and service delivery.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Monitor infrastructure performance and proactively identify potential issues to minimize downtime.

Professional &
- Technical Skills:

- Must To Have Skills: Proficiency in Network Operations &
- Service Management.
- Positive To Have Skills: Experience with SD Access Operations.
- Strong knowledge of network protocols, infrastructure components, and service management frameworks.
- Ability to troubleshoot and resolve complex issues related to infrastructure, operating systems, and network platforms.
- Experience in managing and supporting production and development environments with a focus on service stability.
- Familiarity with remote and onsite technical support methodologies and best practices.

Additional Information
- The candidate should have minimum 7.5 years of experience in Network Operations &
- Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru