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Position Title: –

- Hotel Reservations Executive- Tourism &
- Hospitality

Department: Booking &
- Guest Operations

Job Type: Full-Time | (Manali, HP)

Reports To: Service Manager / Director Of Operations

Team Management

- Lead And Supervise The Hotel Reservation Team.
- Assign Booking Tasks And Manage Daily Workloads.
- Monitor Team Performance And Ensure Smooth Operations.
- Experienc To Operate OTA Portal.

Hotel Booking &

- Confirmation

- Oversee All Hotel Bookings For Clients.
- Ensure Accurate And Timely Confirmations From Hotel Partners.
- Handle VIP Or Complex Bookings Personally If Required.

Coordination With Sales &

- Operations

- Coordinate With The Sales Team For Booking Details And Client Requirements.
- Ensure All Hotel Services Matched The Client's Itinerary And Expectations.

Vendor Communication

- Maintain Strong Relationships With Hotel Vendors And Partners.
- Negotiate Rates, Upgrades, And Special Inclusions Where Possible.
- Resolve Booking-related Issues Or Discrepancies Quickly.

Record Maintenance

- Ensure Proper Documentation Of All Hotel Reservations And Confirmations.




- Update Booking Status In The Internal System And Ensure Accuracy.

Client Support

- Handle Escalated Client Queries Related To Hotels.
- Ensure Customer Satisfaction By Providing Quality Accommodation Solutions.

Reporting

- Generate Daily And Weekly Booking Reports For Management.
- Track Booking Trends And Provide Feedback To Improve Hotel Offerings.

Training &

- Development

- Train New Team Members On Hotel Booking Processes And Tools.
- Keep The Team Updated On Recent Hotel Products, Destinations, And Policies.

Quality &

- Compliance

- Ensure All Bookings Meet The Company’s Quality Standards.
- Follow All Internal Policies And Maintain Confidentiality Of Client Data.
- Contribute To Strategy And Decision-making Processes.
- Maintain Office Decorum And Professional Behavior At All Times.
- Show Strong Teamwork And Coordination With Colleagues.
- Follow Company Rules, Regulations, And Maintain Strict Discipline.

📌 Executive - Hotel Reservations (Manali)
🏢 Bharat Booking Holidays India Private
📍 Manali