Company Description Mapronix Solutions is a technology-driven company that delivers innovative, reliable, and scalable digital solutions for businesses of all sizes. The team specializes in website development, custom web applications, IT solutions, and digital services that strengthen online presence and improve operational efficiency.

Mapronix

Solutions focuses on simple, accessible, and results-oriented technology, tailoring solutions to each client’s unique needs while maintaining transparency, affordability, and long-term support. The company is also committed to nurturing future talent through practical internship programs where students work on live projects under professional guidance. Guided by a mission to empower businesses and create meaningful learning opportunities, Mapronix Solutions strives to be a trusted global technology partner recognized for innovation, quality, and real business value.

Role Description The Customer Support Executive role is a full time, on-site position based in Kolkata. This role involves responding to customer inquiries via phone, email, and chat, providing timely and accurate information about products and services, and resolving issues with a focus on customer satisfaction.

The Customer Support

Executive will log and track support requests, escalate complex problems to relevant internal teams, and follow up to ensure closure. Daily responsibilities include maintaining detailed records in support systems,



collaborating with technical and sales teams to address customer needs, and identifying recurring issues to suggest process improvements. The role also includes supporting onboarding for new customers, sharing product updates, and contributing to a positive, professional customer experience aligned with company standards.

Qualifications

- Candidates should possess strong customer service skills, including active listening, empathy, and a solution-oriented approach.
- Candidates should possess excellent communication skills, including clear spoken and written English, and the ability to explain technical information in simple terms.
- Candidates should possess basic IT and digital literacy skills, such as familiarity with web-based tools, CRM or ticketing systems, and common office software.
- Candidates should possess organizational and problem-solving skills, including time management, attention to detail, and the ability to handle multiple queries efficiently.
- Candidates should possess collaboration and adaptability skills, including the ability to work in teams, respond to feedback, and adjust to changing processes or tools.
- Relevant experience in customer support, call center operations, or client-facing roles is beneficial.
- A bachelor’s degree or equivalent qualification in any discipline is preferred; fresh graduates with strong communication skills are encouraged to apply.
- Comfort working on-site in Kolkata and availability for full-time shifts is required.

📌 Customer Support Executive (Kolkata)
🏢 Mapronix Solutions
📍 Kolkata