Job Summary

We are looking for a customer-focused and result-oriented Customer Support Executive to manage refund requests, address customer concerns, and improve customer retention. The ideal candidate should have excellent communication and problem-solving skills, with the ability to handle customer escalations and retain customers through effective communication.

Key Responsibilities

- Handle customer queries related to refunds, cancellations, and service concerns.
- Understand customer issues and provide effective resolutions.
- Proactively engage with customers to reduce cancellations and improve retention.
- Convince and retain customers by highlighting the value and benefits of Bhanzu's programs.
- Handle customer escalations professionally and ensure timely resolution.
- Coordinate with internal teams to process eligible refunds and resolve customer concerns.
- Maintain accurate records of customer interactions, refund requests, and retention outcomes.




- Achieve monthly targets related to customer satisfaction, refund management, and retention.

Required Skills & Qualifications
- Any graduate degree is mandatory.
- Excellent verbal and written communication skills.
- Strong convincing, negotiation, and problem-solving abilities.
- Customer-centric approach with good interpersonal skills.
- Ability to handle difficult conversations and customer escalations.
- Positive listening skills and the ability to understand customer requirements.
- Basic knowledge of CRM tools and MS Excel.
- Prior experience in customer support, retention, refund management, or EdTech is preferred.

Preferred Experience

- 1–2 years of experience in Customer Support / Customer Retention / Refund Management.
- Experience in handling cancellation requests, customer escalations, and retention processes will be an added advantage.

📌 Customer Service Representative (Bengaluru)
🏢 Bhanzu
📍 Bengaluru