M/s. Indian Terrain Fashions is looking for a customer-focused and proactive E-commerce Customer Care

Executive to join our growing E-commerce team.

Role: E-commerce Customer Care Executive

Location: Chennai (Perungudi)

Experience: 1–3 years in E-commerce Customer Support / Customer Care

Employment Type: Full-time

Key Responsibilities

- Handle inbound and outbound customer calls related to website orders and customer concerns.
- Assist customers with order status, delivery updates, cancellations, returns, refunds, and replacements.
- Coordinate with warehouse, logistics, and internal E-commerce teams for timely resolution.
- Track customer complaints and ensure proper follow-up and closure.
- Maintain customer support MIS and daily call reports.

Essential Skills

✅ Strong verbal communication and customer handling skills.





✅ Hands-on knowledge of Shopify & MS Excel is essential.

✅ Experience in E-commerce order processing and post-purchase support.

✅ Ability to manage both inbound and outbound calls.

Language Preference

Tamil | English (Mandatory), Hindi (Valuable to have)

Candidates who can communicate effectively in multiple languages will be preferred.

Who Can Apply?

Candidates with experience in E-commerce Customer Support, Call Centre Operations, or Online Retail Customer Care.

If you are customer-oriented, confident in communication, and comfortable working with E-commerce systems, we would like to hear from you.

Please share your resume to [email protected]

📌 Customer Care Executive (Chennai)
🏢 Indian Terrain Fashions
📍 Chennai