Company Description FuturaSpark Technologies is a digital marketing and growth partner that helps businesses scale through data-driven strategies and measurable results. The team delivers services across growth marketing, SEO, e-commerce optimization, performance marketing (PPC), web development, and UI/UX design. By blending creativity, analytics, and performance marketing, FuturaSpark supports brands in increasing visibility, attracting customers, and achieving sustainable growth.

The company works with both startups building their digital presence and established businesses seeking next-level growth, focusing on visibility, engagement, and conversions. FuturaSpark emphasizes collaborative, results-oriented partnerships with clients.

Role Description The Customer Relationship Management Specialist is a full-time remote role responsible for managing and optimizing client relationships across FuturaSpark’s service offerings. This role involves maintaining and updating CRM systems, tracking client interactions, and ensuring accurate data entry to support sales, marketing, and account management activities. The specialist will coordinate with internal teams to understand client needs, prepare reports on client performance and engagement, and support the implementation of retention and upsell strategies.

Day-to-day tasks include monitoring client feedback, responding to inquiries,



identifying opportunities for improved service delivery, and helping to streamline communication workflows. The role requires a strong focus on client satisfaction, process improvement, and collaboration in a remote environment.

Qualifications

- Candidates should possess strong Analytical Skills for data interpretation, reporting, and performance tracking.
- Candidates should possess effective Communication skills for clear, professional interaction with clients and internal teams.
- Candidates should possess Sales skills to support upselling, cross-selling, and nurturing long-term client partnerships.
- Candidates should possess Customer Relationship Management (CRM) skills to manage CRM platforms, maintain accurate records, and optimize client lifecycle processes.
- Candidates should possess Project Management skills to coordinate client initiatives, manage timelines, and ensure deliverables are met.
- Experience with CRM tools (e.g., HubSpot, Salesforce, or similar) and familiarity with digital marketing or SaaS environments.
- Strong organizational skills, attention to detail, and the ability to work independently in a remote setting.
- Relevant bachelor’s degree or equivalent qualified experience in business, marketing, communications, or a related field.

📌 Customer Relationship Management Specialist (India)
🏢 Futuraspark Technologies
📍 India