Job Summary To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
- Co-Ordination With Onsite Track Leads And Engaging With Customers
- Ensure Process Effectiveness And Continual Service Improvement
- Managing Cost Of Providing Service Within Budgeted Levels
- Managing Risks And Escalating Appropriately To Sr Management
- Managing Support Operations To Agreed Slas
- To Lead, Guide And Coach The Team
Must Have
1. Team Handling Experience(30-50)
2. Should be comfortable with US Shift.