Company Description

Ostello is a live learning platform that connects students with verified educators in real time, transforming online education into an interactive, human-centered experience. Learners can join live classes, ask questions instantly, follow structured learning paths, and select courses aligned with their individual goals. Educators benefit from a seamless digital infrastructure that simplifies live teaching, learner engagement, and growth of their online presence without technical hurdles.

The company’s mission is to enable meaningful, real-time learning experiences by fostering authentic connections between students and educators. Ostello is shaping the future of education as a place “Where Learning Goes Live.”

Roles & Responsibility

1. Post-Trial Follow-ups & Conversions (core of the role)

- Call learners after their trial session to understand their experience.
- Understand their learning needs and goals, and recommend the right package.
- Explain pricing, packages, and perks clearly, handle objections, and close the sale.
- Follow up consistently through calls and WhatsApp until a decision is made.
- Re-engage learners who showed purchase intent but didn’t complete payment.

2. Renewals & Repeat Sales

- Reach out to learners before their sessions run out and start the renewal conversation.
- Follow up with learners who have completed their package or stopped attending sessions, and bring them back.
- Identify upsell and repeat-purchase opportunities.

3. Learner Feedback & Issue Handling





- Collect feedback on educator quality and session experience during calls.
- Identify dissatisfied learners and work with the relevant team to resolve their issues.
- Document recurring problems and share them with the team.

4. Payment Follow-ups

- Send timely reminders for pending payments and coordinate with finance/operations.
- Keep payment status and package activation records accurate.

5. Tracking & Reporting

- Track daily calls, connects, follow-ups, closures, and renewals in the CRM/Sheets.
- Prepare daily and weekly sales reports.
- Analyse trial-to-paid conversion and reasons for lost sales, and suggest improvements.

Required Skills

- 1-3 years of experience in inside sales, telecalling, EdTech sales, customer success, or sales operations.
- Strong verbal communication in both English and Hindi.
- Confident with objection handling, persuasion, and negotiation.
- Comfortable working with daily calling and revenue targets.
- Working knowledge of Excel/Google Sheets and CRM tools.
- Disciplined follow-up habits: no lead should slip through the cracks.

Key Performance Indicators (KPIs)

- Number of successful learner conversations and feedback calls.
- Trial-to-paid conversion rate.
- Revenue generated from package sales.
- Number of successful renewals and repeat purchases.
- Follow-up completion rate and lead reactivation.
- Learner satisfaction and issue-resolution rate.
- Accuracy of CRM records and daily reports.

📌 Business Development Executive (Gurugram)
🏢 Ostello
📍 Gurugram