Key Roles & Responsibilities

A. IT Infrastructure & Network Management

- Manage and maintain the company's IT infrastructure, including servers, desktops, laptops, printers, switches, routers and other IT equipment.
- Monitor and maintain LAN, WAN, Wi-Fi, internet connectivity and network infrastructure.
- Ensure optimum performance, availability and reliability of IT systems and network services.
- Coordinate with internet service providers, hardware vendors and other IT service providers for uninterrupted operations.
- Manage server administration, storage systems, domain controllers and network configurations.

IT Operations & Technical Support

- Oversee day-to-day IT operations and provide timely technical support to employees across departments.
- Troubleshoot hardware, software, network and system-related issues.
- Ensure proper installation, configuration, maintenance and upgrading of IT hardware and software.
- Monitor IT service requests and ensure timely resolution in accordance with defined service standards.
- Maintain an inventory of IT assets, software licenses and other IT-related resources.

Cybersecurity & Data Protection

- Implement and monitor IT security policies, procedures and access control mechanisms.
- Ensure protection of company data, systems and networks against unauthorized access, malware, viruses and cyber threats.
- Manage antivirus, endpoint security, firewall and other information security solutions.
- Ensure regular data backups, disaster recovery arrangements and business continuity measures.




- Monitor system vulnerabilities and coordinate timely implementation of security updates and patches.

ERP & Application Management

- Provide technical support and coordinate the administration of ERP systems and other business applications.
- Coordinate with internal users and software vendors for resolving application-related issues.
- Ensure smooth integration and functioning of business applications across departments.
- Assist in implementing new IT applications, system upgrades and automation initiatives.
- Support users in understanding and effectively utilizing IT applications.

IT Asset & Vendor Management

- Maintain accurate records of IT assets, including procurement, allocation, transfer, maintenance and disposal.
- Coordinate with vendors for hardware procurement, software licensing, AMC renewals and IT support services.
- Monitor vendor performance and ensure adherence to agreed service levels.
- Assist in evaluating current technologies and preparing technical specifications for IT procurement.
- Ensure optimum utilization of IT resources and cost-effective management of IT expenditure.

IT Policy, Compliance & Documentation

- Ensure implementation and adherence to company IT policies and standard operating procedures.




- Maintain documentation relating to IT infrastructure, network architecture, system configurations and software licenses.
- Support internal and external IT audits and ensure timely closure of audit observations.
- Ensure compliance with applicable information security, data protection and regulatory requirements.
- Conduct periodic reviews of IT systems, access rights and security controls.

Team & Stakeholder Coordination

- Coordinate with different departments to understand their IT requirements and provide appropriate technical solutions.
- Guide and supervise IT support personnel in their day-to-day activities.
- Work closely with senior management in planning and implementing IT improvement initiatives.
- Identify opportunities for process automation, technology adoption and operational efficiency.

Required Skills & Competencies

- Strong knowledge of IT infrastructure, networking and system administration.
- Hands-on experience in Windows Server, Active Directory, Microsoft 365 and related technologies.
- Good understanding of LAN, WAN, VPN, firewall, routers and switches.
- Knowledge of cybersecurity, endpoint protection, data backup and disaster recovery.
- Experience in ERP administration and enterprise application support.
- Strong troubleshooting, analytical and problem-solving abilities.
- Vendor management, negotiation and coordination skills.
- Good communication and interpersonal skills.
- Ability to manage multiple priorities and work independently.

📌 Assistant Manager - IT (Kolkata)
🏢 VISA Group
📍 Kolkata