Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. - Purpose of the role : The Platform Operations Engineer is responsible for maintaining the security, stability, and performance of Pico’s internal infrastructure and client trading platforms. The role focuses on supporting mission‑critical trading environments, including the investigation and resolution of operating system, platform, and hardware issues that impact client trading services.

Responsibilities and duties (including but not limited to)

- Provide operational support across Pico’s infrastructure and platform services, including client trading environments, to ensure systems run at optimal performance and consistently meet defined KPIs and Service Level Agreements (SLAs).
- Ensure the stability, availability, and reliability of platform services in a 24x7 production trading environment.
- Act as second-line support, performing technical investigation, triage, and expert-level troubleshooting of platform and client systems.
- Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution.
- Perform root cause analysis of platform incidents and contribute to permanent fixes and preventative improvements.
- Deliver a high standard of operational service and maintain strong relationships with internal teams and external customers.
- Interface with vendors,



market participants, and financial exchanges to support platform operations and resolve technical issues.
- Remotely coordinate and validate on-site hardware installations, replacements, and repairs.
- Execute preventative maintenance activities, including server operating system patching and firmware upgrades, to maintain platform security and reliability.
- Develop and maintain automation using scripting and configuration management tools (e.g. Ansible) to support platform deployment, configuration, and ongoing maintenance.
- Create and maintain platform documentation, including system diagrams, operational runbooks, flowcharts, and scheduled operational reports.
- Conduct daily platform health checks, capacity reviews, and infrastructure monitoring, reporting any risks or anomalies.
- Contribute to continuous improvement of platform operations processes, tooling, and reliability.

Education, Skills, and background (incl. Education and Experience Requirements)

- Degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
- 4-8 years of experience working in a production operational environment supporting critical infrastructure.
- A minimum of 4 years’ hands‑on experience supporting physical and virtual server platforms.
- Experience supporting platforms within the financial services or trading industry is strongly preferred.




- Proven experience administering Linux and Microsoft Windows operating systems.
- Hands‑on experience with systems management tools, including Red Hat Satellite.
- Experience configuring, maintaining, and operating server and infrastructure monitoring solutions.
- Solid experience working with bare‑metal server deployments at scale.
- Practical experience with HPE and Dell server hardware and associated management tools.
- Proficient in scripting and automation using Bash, Ansible, and Python.
- Solid understanding of server performance and capacity monitoring, including CPU utilisation, memory contention, disk usage, and network I/O.
- Strong server‑side networking knowledge, including IP routing, TCP/IP, multicast, DNS, NTP, and PTP.
- Excellent communication and customer‑facing skills, with the ability to work directly with clients in a high‑pressure operational environment.

This role will be part of a shift pattern are as follows: EMEA Working days**-

- Weds-Sun Working Hours -
- 9hr shift, including 1 hr break, within 08:00 - 18:00 GMT/BST coverage window- Shift start and end time will change in IST when UK is observing daylight savings Working Arrangements

This is a Hybrid position with [weekly time in the office with the flexibility of working from home]. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

IMPORTANT DATA PRIVACY INFORMATION : This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of you

📌 Platform Operations Implementation (Pune)
🏢 pico
📍 Pune