LOCATION: IN - Pune

TYPE: Full time

WORK SHIFT: Hybrid

POSTED: August 7, 2026

ID: JR0131253

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities

- Develop a deep understanding of customer behavior, business performance metrics, and customer lifecycle dynamics.
- Support customer acquisition, engagement, retention, cross-sell, and product adoption initiatives through data-driven insights.
- Conduct exploratory and diagnostic analysis to identify business opportunities and customer trends.
- Develop dashboards, scorecards, and reporting solutions to monitor key business KPIs.
- Translate analytical findings into actionable business recommendations.
- Query, manipulate, and analyze large structured and unstructured datasets using SQL and Python.
- Build and validate analytical datasets for reporting, modeling, and experimentation.
- Support predictive modeling, customer segmentation, propensity modeling, and forecasting initiatives.
- Ensure data quality, integrity, and consistency across analytical deliverables.
- Design, develop, and support AI-driven analytical solutions that improve business decision-making.




- Build and maintain context layers that enable AI models and assistants to generate accurate, business-relevant outputs.
- Design and implement Retrieval Augmented Generation (RAG) solutions, semantic search frameworks, and knowledge retrieval mechanisms.
- Partner with business stakeholders to identify and prioritize AI use cases that drive measurable business value.
- Evaluate and recommend new AI technologies, tools, and frameworks for enterprise adoption.
- Establish and follow best practices for prompt engineering, context management, model evaluation, and AI governance.
- Design and support A/B testing and test-versus-control measurement frameworks.
- Measure campaign effectiveness and incremental business impact.
- Partner with Marketing, Product, Customer Experience, Digital, and regional business teams.
- Communicate insights and recommendations effectively to technical and non-technical audiences.
- Present complex analytical findings in a clear, concise, and business-focused manner.

Role Requirements

- Bachelor’s degree in Engineering, Statistics, Mathematics, Computer Science, Business Analytics, Data Science, Economics, or a related quantitative field, with 3-4 years of experience in Analytics, Business Intelligence, Data Science, Customer Analytics, Marketing Analytics, or related domains.
- 1-2+ years of hands-on experience developing and implementing AI, Machine Learning, or Generative AI solutions,



including working with LLMs in enterprise environments.
- Experience building and maintaining AI context layers, knowledge frameworks, retrieval systems, RAG architectures, embeddings, semantic search, vector databases, and AI evaluation frameworks to improve AI relevance and performance.
- Strong SQL and Python skills, with expertise in large-scale data analysis, data wrangling, feature engineering, statistical analysis, hypothesis testing, experimentation, and analytics automation.
- Experience integrating multiple data sources, developing scalable AI-driven business solutions, and creating dashboards using Power BI, Tableau, or similar visualization tools.
- Hands-on experience with AI platforms and cloud technologies, including Snowflake Cortex AI, Azure OpenAI, OpenAI, Anthropic, vector databases (Pinecone, Weaviate, Chroma, FAISS), and cloud platforms such as Azure, AWS, or GCP.
- Robust problem-solving, stakeholder management, and communication skills, with the ability to translate business problems into scalable analytical and AI solutions while thriving in a fast-paced, innovation-driven environment.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life

- insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be ment

📌 Specialist, Customer Analytics (Pune)
🏢 Western Union
📍 Pune