Overview

Key Accountabilities and main responsibilities

Strategic Focus

- Own and maintain the end to end Quality Assurance (QA) Framework for control testing CoE, including annual refreshes, methodology updates, and integration of regulatory changes.
- Partner with the CoE Manager to define QA strategy and tracking quality indicators over time.
- Provide meaningful insights from QA outcomes to support continuous enhancement of the control testing policy and methodologies
- Contribute to the review, enhancement and development of controls, as may be required.

Operational Excellence

- Conduct end-to-end independent QA review of testing conducted by all testers, ensuring unbiased quality assessments.
- Review adherence to data quality standards including control testing methodologies, sampling requirements, evidence traceability, naming conventions, document retention protocols etc.
- Ensure QA findings are well‑documented, trackable, and accompanied by actionable recommendations to strengthen methodology compliance.
- Maintain QA logs, quality dashboards, testing scorecards, and trend analysis to enable CoE leadership visibility.
- Lead root‑cause analysis sessions to identify recurring QA failures and propose structural improvements.
- Recommend process improvements, automation opportunities, or simplifications to uplift efficiency and effectiveness of the testing program.

People Leadership

- Conduct QA calibration workshops to ensure consistency across testers.
- Build capability by contributing to training materials, QA handbooks, and best-practice guides.
- Partner with the CoE Manager to support onboarding and technical development plans for new testers.

Risk & Governance

- Maintain and enforce the QA Framework to ensure all control testing meets enterprise policies, regulatory expectations,



and MPMS methodology standards, supporting a consistently solid risk posture across the CoE.
- Conduct independent QA reviews to uncover recurring quality issues, thematic weaknesses, and methodology non compliance; provide actionable recommendations and partner with stakeholders to strengthen governance processes and improve overall control effectiveness.
- Maintain comprehensive QA logs, scorecards, and dashboards to monitor quality trends, emerging risks, and exceptions, escalating material findings to CoE leadership to reinforce accountability and governance discipline.

Experience & Personal Attributes

- 5-7 years’ experience in risk management (RCSA, controls testing, controls review, internal audit, SOX etc.) in Financial Services industry
- Demonstrated experience in developing and implementation of Quality Assurance framework and reviews preferably in a shared service or CoE environment
- Excellent analytical, documentation, and communication skills
- High accountability, attention to detail, and continuous improvement mindset.
- mínimal oversight
- Excellent stakeholder management, people management, coaching and mentoring skills
- CA/CIA/CISA/MBA or equivalent

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.





Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspecti

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