Company Description A Business Studio, founded in 2021, helps organizations scale through an integrated ecosystem of services and solutions. The company focuses on vetted staffing, financial strategy, and operational consulting to streamline workflows and enable sustainable growth. By combining strategic planning with practical execution support, A Business Studio supports clients in optimizing their operations. Team members collaborate closely with businesses across industries, contributing to sustainable performance improvements and long-term success.

Role Description The Customer Support Manager is a full-time, on-site role based in Thane. This role is responsible for leading and supervising the customer support team, ensuring prompt and effective handling of customer inquiries, issues, and escalations. The Customer Support Manager will monitor service quality, track key performance metrics, and implement improvements to enhance customer satisfaction. Day-to-day tasks include coaching team members, developing support processes, collaborating with technical and operations teams to resolve complex issues, and maintaining transparent documentation of support activities.



The role also involves identifying service gaps, recommending solutions, and contributing to a customer-centric culture across the organization.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
- Ability to handle and oversee Technical Support activities, including coordination with technical teams and understanding basic product or system issues.
- Solid Analytical Skills to interpret support metrics, identify trends, and make data-informed decisions to improve processes.
- Proven experience managing or leading a customer support or service team in a business or consulting environment.
- Excellent communication, conflict-resolution, and interpersonal skills, with the ability to work effectively across teams.
- Strong organizational and documentation skills, with attention to detail and follow-through.
- Comfort with using CRM or helpdesk tools and standard office productivity software.
- Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience.

📌 Customer Support Manager (Thane)
🏢 A Business Studio
📍 Thane