Key Responsibilities :

- Registration of Customer complaints
- Regular updates of case comments/customer feedbacks in CRM Software after follow-up with customers/engineers
- Conducting Customer Survey to evaluate customer satisfaction.
- Prepare & publish various reports as and when required by service management.
- Activate and engage with clients on frequent intervals to generate opportunity to cross/upsell other products.

Skills and Abilities :

- Customer service mindset
- Ability to adjust priorities and manage time wisely in a quick-paced environment.
- Excellent Team Collaboration & workplace discipline skills are must.

Minimum Requirements/Qualifications : Any graduate/post graduate Excellent Communication skills is a must criteria 0-2 years’ experience in customer service role. Excellent computer skills with proficiency in MS office tools CRM experience would be an added advantage

Job Types : Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time

Work Location: In person

📌 Customer Support Executive (Cse) (Hyderabad)
🏢 Univariety
📍 Hyderabad