Job Description Location : Pune Function : Above-Market Customer Support Employment Type**: Full-time

Work Mode :**Hybrid (On-site & Remote)

About the Role

As Above Market Customer Support Associate, you will provide day-to-day support to global clients by resolving queries, preparing KPI reports, and collaborating with cross-functional teams. This role is ideal for someone eager to learn, grow, and build a career in a data-driven environment.

Responsibilities

- Client Support
- Respond to client queries promptly and accurately via the client service platform.
- Act as a connector between local and global teams to ensure timely resolution.
- Reporting & Data Handling
- Prepare KPI reports and client-ready materials using NielsenIQ data.
- Extract and format data from internal databases; ensure accuracy and clarity.
- Collaboration
- Work closely with local and regional teams (Operations, Client Delivery, Commercial) to complete tasks.
- Continuous Learning
- Stay informed about product updates and enhancements.
- Support ad-hoc requests from Global Client Services.

Qualifications

- Post Graduate degree: Business, Economics, Management, other related field.
- Strong interest in data-driven work and client service.
- Proficiency in Microsoft Excel,



PowerPoint, and Word; Power BI is a plus.
- Attention to detail, solid organizational skills, and ability to meet deadlines.
- Excellent communication skills in English; ability to work in a virtual, multicultural environment.

Additional Information

Our Perks

- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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📌 Above Market Customer Support Associate (Pune)
🏢 Nielseniq
📍 Pune