Position : Product Support Executive

Department : Technical Support

Location : Mumbai

Working days :

- Monday to Saturday

Role Overview

The Product Support Executive is responsible for managing the end-to-end servicing process of customer devices, including preparation of quotations/estimates, coordinating dispatch and receipt of products, customer updates, and smooth service workflow management.

Key Responsibilities

1. Estimates, Quotations & Service Documentation

- Prepare accurate service estimates and quotations based on inspection findings or customer requirements.
- Share quotations with customers and obtain approval before repair.
- Maintain records of all quotations, approvals, and job cards.
- Ensure pricing and service charges follow company policies.

2. Device Dispatch & Receiving

- Coordinate dispatch and receipt of customer devices for servicing.
- Log incoming devices with proper documentation and condition check.
- Ensure properly labeled, protected, and timely dispatch of serviced devices.
- Track courier/shipment status and update the system accordingly.

3. Customer Coordination

- Serve as the main point of contact for customers regarding service status.
- Provide timely updates on repair progress, quotation approval, or delays.
- Handle customer queries related to service, warranty, or delivery.




- Ensure a positive customer experience through clear and proactive communication.

4. Service Workflow Monitoring

- Coordinate with the internal service technicians/repair team for timely completion of work.
- Follow up on pending services, parts availability, and escalations.
- Assist in documenting common issues and service trends.

5. Reporting & Administration

- Maintain daily service logs, quotation history, and communication records.
- Update CRM/service software regularly.
- Prepare weekly or monthly reports on devices received, dispatched, quotations, and completed services.

Required Skills & Qualifications

- Bachelor’s degree preferred.
- 1-3 years of experience in product support, service coordination, or customer service.
- Strong communication and customer-handling skills.
- Basic technical understanding of products/devices (training will be provided).
- Proficiency with MS Office, Excel, and CRM tools.
- Good organizational and multitasking skills.

Job Types : Full-time, Permanent

Benefits :

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education :

- Bachelor's (required)

Experience :

- Support Specialist: 1 year (required)

Work Location: In person

📌 Product Support Executive (Mumbai)
🏢 Lynkit
📍 Mumbai