METAAMZ is looking for an experienced and confident Telecaller / Customer Relationship Executive to manage customer enquiries, follow up with potential clients, explain our services, and convert qualified leads into customers.

Key Responsibilities

- Handle incoming and outgoing customer calls professionally.
- Contact new leads and explain the company’s services clearly.
- Follow up with interested customers through phone calls and WhatsApp.
- Understand customer requirements and recommend suitable services.
- Convert qualified enquiries into appointments or confirmed customers.
- Maintain accurate records of calls, customer details and follow-up status.
- Update lead information regularly in CRM software or Excel sheets.
- Coordinate with the sales, digital marketing and operations teams.
- Follow up on quotations, pending payments and service confirmations.
- Manage customer questions, objections and complaints professionally.
- Achieve daily, weekly and monthly calling and conversion targets.
- Maintain a positive and professional relationship with existing customers.
- Submit daily reports regarding calls, enquiries, follow-ups and conversions.

Required Skills and Qualifications

- Minimum 3 years of telecalling or customer-handling experience .

- Fluency in Hindi and English is mandatory .

- Malayalam communication skills are preferred.





- Strong communication, listening and convincing skills.

- Experience in sales calls, lead conversion and customer follow-up.

- Ability to explain services clearly and confidently.

- Digital marketing

- E-commerce

- Amazon or Flipkart services

- Business consulting

- Education or training services

- Banking, insurance or financial services

- Customer support or telesales

- Basic knowledge of WhatsApp Business, Microsoft Excel and CRM software.

- Good typing and data-entry skills.

- Ability to handle customer objections and difficult conversations politely.

- Must be responsible, punctual and target-oriented.

- Ability to work independently and as part of a team.

- Incentive Benefits :

- Performance-based incentives

Education

- Higher Secondary or Diploma preferred
- Any graduation and multilingual added as advantage

Language Requirements

- Hindi — Mandatory :

- English — Mandatory :

- Malayalam — Preferred

- Professional working environment

- Training and career-development opportunities

- Opportunity to work with e-commerce and digital marketing projects

- Growth opportunities based on performance

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks :

- Cell phone reimbursement

Work Location: In person

📌 Telecaller (Thrissur)
🏢 METAAMZ CONSULTING PRIVATE
📍 Thrissur