**Croyez Immigration Services

- Job Description**

Position Title : Front Office Executive

Work Mode :Work From Office

Location :Pune

Job Summary

The Front Office Executive will provide administrative, coordination, and operational support to ensure smooth daily functioning of the office. The role involves handling documentation, client coordination, internal reporting, data management, and assisting consultants and case processing teams in an organized and compliant manner.

Key Roles & Responsibilities

1. Office Administration

Manage front-office operations including visitor handling, calls, and inquiries

Maintain office records, files, and documentation systematically

Ensure smooth coordination between departments (sales, documentation, processing, finance)

Handle courier management, stationery inventory, and office logistics

Support management with scheduling, meeting coordination, and reporting

1. Client Coordination

Handle walk-in clients professionally and direct them appropriately

Schedule client appointments and follow-ups

Provide basic information regarding documentation requirements and process timelines

1. Documentation & Case Support

Collect, verify, and organize client documents as per immigration checklists

Maintain accurate client files (physical and digital)

Track pending documents and follow up with clients

1. Data Management & Reporting

Update CRM and internal systems regularly





Maintain accuracy of client data, leads, and case progress

Prepare daily and weekly MIS reports

Ensure data confidentiality and compliance with company policies

1. HR & Internal Support

Support HR with attendance tracking, onboarding documentation, and employee records

Assist in leave tracking and internal communication coordination

Maintain discipline and compliance with company policies

1. Compliance & Quality Control

Follow SOPs, internal processes, and regulatory guidelines strictly

Maintain high accuracy in documentation and reporting

Escalate discrepancies or compliance issues to management promptly

Required Skills & Qualifications

Bachelor’s degree preferred (any discipline)

1-2 years of experience in administration

Strong verbal and written communication skills

Proficiency in MS Office and CRM systems

Good organizational and multitasking abilities

Attention to detail and confidentiality

Ability to work in a fast-paced office environment

Work Expectations

Full-time office-based role

Timely reporting and adherence to working hours

Professional appearance and conduct

Willingness to support business requirements during peak workload periods

Job Types : Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages :

- Provident Fund

Work Location: In person

📌 Front Office Executive/admin (Pune)
🏢 Croyez Immigration
📍 Pune