Delivery Manager (Finance & Accounting)

Role: Delivery Manager
Location: Kolkata / Thane
Experience: 10–15 Years

Educational Qualification

- B.Com / M.Com

- MBA (Finance)

- ICWA

- Chartered Accountant (CA)

Experience

- 10–15 years of experience in Finance & Accounting Operations, Shared Services, or BPO.

- Proven experience in Delivery Management with end-to-end operational ownership.

- Experience managing large teams of up to 400 employees across multiple functions.

- Strong exposure to client management, service delivery, governance, and P&L; management.

Key Responsibilities

Customer Management

- Build and maintain strong client relationships through regular governance and review meetings.

- Manage client-defined SLAs, KPIs, and internal operational metrics.

- Understand client business requirements and deliver effective operational solutions.

- Drive customer satisfaction through proactive planning, execution, and service excellence.

- Identify improvement opportunities through Root Cause Analysis (RCA), trend analysis, and customer feedback.

Delivery Management

- Monitor daily operational performance and implement strategies to improve productivity and quality.

- Ensure consistent achievement of SLA, quality, and business targets.

- Manage workforce planning, staffing, and future resource pipeline.

- Establish and maintain strong governance frameworks for internal and client operations.

- Lead periodic business reviews with clients and senior stakeholders.

- Manage project budgets, revenue, cost optimization, gross margins, and P&L.;

- Drive audit readiness, compliance, and risk management initiatives.

- Handle business escalations and ensure timely issue resolution.

People Management

- Lead and mentor teams of up to 400 employees across multiple operational functions.

- Conduct performance evaluations, coaching,



and career development discussions.

- Drive employee engagement, motivation, retention, and succession planning.

- Create opportunities for learning, development, and internal career progression.

Infrastructure Management

- Ensure uninterrupted software and hardware infrastructure to support business operations.

- Coordinate with technology support teams to minimize downtime and maintain business continuity.

- Ensure effective seat utilization and operational readiness.

- Collaborate with support functions to maintain a secure and compliant operational environment.

Required Skills

- Strong knowledge of Finance & Accounting operations.

- Excellent client and stakeholder management skills.

- Strong leadership and people management capabilities.

- Experience in Delivery Management, Governance, and Service Excellence.

- Strong analytical and problem-solving skills.

- Good understanding of P&L;, budgeting, revenue, and cost management.

- Experience in SLA, KPI, and operational performance management.

- Excellent communication, presentation, and negotiation skills.

- Strong conflict resolution and decision-making abilities.

- Ability to mentor teams and manage large-scale operations.

- Strong planning, execution, and organizational skills.

- High level of customer focus and ownership.

- Ability to work in a dynamic environment with changing priorities.

- Willingness to work in rotational shifts, if required.

Preferred Competencies

- Experience in Shared Services or Global Business Services (GBS).

- Exposure to Continuous Improvement, Lean, or Six Sigma methodologies.

- Experience handling large enterprise clients.

Important Notes

- Ex-TCS employees are not eligible to apply.

- PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Mandatory Questionnaire

Please complete the questionnaire before applying.

Questionnaire Link:

📌 Delivery Manager (Finance & Accounting) (Kolkata)
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📍 Kolkata