HIRING: TEAM LEADER – INTERNATIONAL COLLECTIONS

Location: Gurugram

Experience: 5–10 Years

Band: BPO 3/4

Key Responsibilities:

- Lead and mentor a team handling International B2B/B2C Voice Collections.
- Drive team performance, productivity, quality, and collection targets.
- Manage escalations, client disputes, and stakeholder communication.
- Analyze collection metrics, aging reports, and DSO.
- Conduct team coaching, training, feedback, and performance reviews.
- Improve collection strategies and ensure client-defined KPIs are met.

Requirements:

- Prior team-leading experience in International Voice Collections is mandatory.
- Excellent verbal and written English communication skills.
- Solid leadership, analytical, and problem-solving skills.
- Comfortable with 100% Work From Office and 24×7 rotational shifts, including night shifts.

Important Notes:

- Ex-TCS employees are not eligible.
- PAN and Date of Birth (DOB) are mandatory for profile creation.

Apply Now! Complete the questionnaire to proceed with your application.

Questionnaire Link:

📌 TEAM LEADER - INTERNATIONAL COLLECTIONS (Gurugram)
🏢 Gratitude
📍 Gurugram