Quality Analyst - Advanced (Kolkata)

Quality Analyst - Advanced (Kolkata)

01 Nov
|
Gratitude
|
Kolkata

01 Nov

Gratitude

Kolkata

Hiring: Quality Analyst – Voice Advanced

Location: Kolkata | 100% WFO
Experience: 2–8 Years | Band: BPO 2/3
Salary: Up to ₹9 LPA
Process: Advanced Inbound / Blended Voice Customer Care
Rotational shifts incl. night/graveyard

What we’re looking for:
• 1–2 yrs QA/Quality Monitoring experience preferred
• International voice customer service experience
• Call monitoring, quality evaluation & calibration
• RCA, compliance & critical error identification
• Handling complaints, escalations, retention & de-escalation
• Billing/payment/usage interaction knowledge
• Quality reports, dashboards & Excel
• Agent feedback & coaching support
• Excellent English communication & documentation
• Utilities (Electricity/Gas) experience is a plus

Ex-TCS employees not eligible
PAN & DOB required for profile creation.

Interested? Apply now:

📌 Quality Analyst - Advanced (Kolkata)
🏢 Gratitude
📍 Kolkata

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