Location: Gurugram

Experience: 5–10 Years
Band: BPO 3/4
Work Mode: 100% Work From Office
Shift: 24x7 rotational shifts, including night shifts

Job Description:

We are looking for an experienced Team Leader – International Voice Collections to lead a team handling B2B/B2C collections. The candidate will be responsible for improving collection efficiency, maximizing cash flow, reducing Days Sales Outstanding (DSO), and achieving client-defined targets.

Key Responsibilities:

- Lead, mentor, and manage a team of collections professionals.

- Develop and implement strategies to improve collection performance and reduce outstanding payments.

- Monitor collection metrics, aging reports, team productivity, and key performance indicators (KPIs).

- Handle escalated client disputes and ensure timely resolution.

- Identify process improvement opportunities and implement best practices.

- Prepare and present regular performance reports to senior management.

- Coordinate with internal and external stakeholders.





- Conduct team training, coaching, quality reviews, and feedback sessions.

- Ensure the team meets quality standards, productivity goals, and client-defined targets.

Required Skills and Qualifications:

- 5–10 years of relevant experience, including prior team-leading experience in international voice collections.

- Robust knowledge of B2B/B2C collections processes.

- Excellent verbal and written English communication skills.

- Proven ability to manage team performance, resolve escalations, and achieve collection targets.

- Strong analytical, problem-solving, and stakeholder management skills.

- Willingness to work from the office in Gurugram and in 24x7 rotational shifts, including night shifts.

Important Eligibility Criteria:

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are mandatory for profile creation.

📌 Team Leader - International Collections (Gurugram)
🏢 Gratitude
📍 Gurugram