International Voice Process – Customer Support & Sales

Location: Hyderabad
Experience: International Voice Process experience mandatory
Notice Period: Immediate Joiners Only
Salary: Up to ₹7 LPA
Education: Graduation Mandatory

Role Overview

We are looking for candidates with strong international voice process experience to handle global customer interactions for SaaS/software products. The role involves customer support, technical troubleshooting, upselling/cross-selling, and ensuring excellent customer experience.

Key Responsibilities

- Handle international customer queries through voice, chat, and email.

- Provide First Call Resolution (FCR) by identifying and resolving customer issues efficiently.

- Troubleshoot issues related to subscriptions, billing, accounts, software installation, activation, and device access.

- Support customers across Windows, iOS, Android, and MacOS platforms.

- Handle cancellations, refunds, invoices, upgrades, downgrades, add-ons, and license-related queries.

- Identify and execute upselling and cross-selling opportunities.

- Maintain accurate case documentation and follow up on open cases.

- Diagnose customer issues using effective questioning and root-cause analysis.

- Escalate complex or recurring issues appropriately.





- Meet customer service, quality, productivity, and sales KPIs.

- Maintain professionalism, empathy, and a customer-first approach during challenging interactions.

Mandatory Requirements

- Graduate candidate.

- International Voice Process experience is mandatory.

- Excellent English communication skills; B2 minimum, C1 preferred .

- Strong customer handling and problem-solving skills.

- Experience in upselling/cross-selling in a customer service environment.

- Strong troubleshooting and analytical skills.

- Immediate joiners only.

- Willingness to work in rotational shifts, including night shifts – non-negotiable.

- Willing to work from Hyderabad .

- Salary expectation should be within ₹7 LPA .

Valuable to Have

- 1+ year of experience troubleshooting Windows, iOS, Android, and MacOS.

- Experience supporting SaaS/software products.

- Knowledge of CRM/case management systems.

- Experience handling global/EMEA customers.

Questionnaire – Mandatory

Questionnaire Form:

IMPORTANT: Filling out the above questionnaire is MANDATORY to proceed with the recruitment process. Candidates who do not complete the form may not be considered for the next stage.

📌 International Process - Customer Support & Sales (Hyderabad)
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📍 Hyderabad