think bridge builds the business systems growing companies run on: ERP replacements, connected systems, AI agents inside real workflows and modernized legacy software. We have built custom software for growing companies for more than 12 years.
Today we deliver every system with think One, our method that pairs our experts with our agentic engineering and delivery platform. Our people understand the client's business, work out the right solution and take it to production. A typical system goes live in about four months. Our commitments to clients are written into the contract before a build starts.

About 80% of the job is thinking and problem solving : the rest is building.
Benefits built for remote-first work
Outcomes, Quality, Accountability, Communication and Care.
We take software to production.
We keep people informed in plain language.
Experience Level: Mid-level, 2–4 years of relevant experience in the AI-Enabled Care Engineer is responsible for maintaining, improving, and supporting live production software by understanding client needs, identifying root causes, and delivering reliable solutions using AI-powered development tools. The role involves end-to-end ownership of client issues, from understanding business requirements to implementing, testing, and communicating solutions.

Use AI-powered development tools to analyze existing code, implement fixes and enhancements, and validate solutions against business requirements and acceptance criteria.
Review AI-generated code critically and perform testing, regression checks, and edge-case validation to ensure production quality.
Maintain accurate and detailed records of investigations, decisions, implementations, and validations in Harmony to ensure resolutions are traceable.
Continuously strengthen product knowledge, technical skills, AI tool proficiency,



and client relationships through sound decision-making and reliable follow-through.

Working knowledge of software development, APIs, databases, debugging, and relevant technology stacks.
Proficiency in using AI-assisted development tools to investigate issues, understand existing code, implement solutions, and develop enhancements.
Ability to critically review AI-generated code and validate solutions through testing, regression checks, and edge-case analysis.
Solid ownership and decision-making skills to manage issues from investigation to resolution while ensuring solution quality.
Ability to challenge unclear requirements constructively, recommend suitable alternatives, and recognize when specialist engineering support is required.
Understanding of security boundaries, data protection, and authorized access to production systems.
Willingness to learn new technologies, understand unfamiliar applications, and adapt to project-specific technologies, including Firebase or the applicable backend framework.

Relevant experience in software development, application support, QA, or client-facing delivery.
Degree or equivalent practical experience in software engineering, computer science, or a related technical discipline.
Familiarity with AI-assisted development tools is preferred.
Relevant domain experience is an advantage.

A conventional support role that escalates every unfamiliar issue to developers.
A role that accepts AI-generated code without reviewing and testing it.
Experience and Qualifications:

- 1-3 years of relevant experience in software development, application support, QA, or client-facing delivery.
- Degree or equivalent practical experience in software engineering, computer science, or a related technical discipline.
- Familiarity with AI-assisted development tools is preferred.
- Relevant domain experience is an advantage.

New graduates
thinkSchool is where graduates start their careers at think bridge.

📌 Remote Support IT Engineer (Pune)
🏢 thinkbridge
📍 Pune