HR Delivery Lead - L&D; (German Language)

Location: Bangalore
Experience: 16–18 Years

Role Overview

We are looking for an experienced HR Delivery Lead – L&D; to lead global HR Shared Services and Hire-to-Retire operations. The role will be responsible for end-to-end service delivery, client and stakeholder management, operational governance, workforce leadership, transformation, financial performance, and continuous improvement across global HR operations.

Key Responsibilities

Delivery Leadership

- Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.

- Ensure achievement of agreed service levels, operational targets, quality standards, and customer satisfaction objectives.

- Establish strong governance frameworks to drive accountability, compliance, and consistent service outcomes.

- Manage large-scale, multi-location, and multicultural delivery teams.

Customer & Stakeholder Management

- Act as the primary delivery leader for customer engagements.

- Build strong relationships with client stakeholders and provide executive-level delivery oversight.

- Conduct governance reviews, performance reporting, and service delivery discussions.

- Provide actionable business insights and continuous improvement recommendations.

HR Operations & Domain Expertise

- Manage and provide oversight across global Hire-to-Retire processes including:

- Talent Acquisition

- Core HR Administration

- Talent Management

- Learning & Development

- Performance Management

- Payroll

- Compensation

- Employee Lifecycle Services

- Drive process standardization and operational excellence across HR Shared Services.

Transformation & Technology

- Drive HR transformation, service modernization, process simplification,



and digitization initiatives.

- Leverage Automation, Analytics, AI, RPA, and Agentic AI to improve service quality, efficiency, and employee experience.

- Work with global HCM and HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD.

- Identify opportunities for process re-engineering and continuous improvement.

Workforce & Talent Leadership

- Own workforce planning, staffing strategy, capability development, and succession planning.

- Ensure timely onboarding, training, and readiness of delivery teams.

- Drive talent development and performance management across the aligned account.

Financial & Commercial Accountability

- Own account-level financial performance, revenue realization, margin management, productivity, and cost optimization.

- Manage contractual commitments and identify opportunities for account expansion and value creation.

- Drive continuous innovation and operational improvements.

Risk, Compliance & Controls

- Ensure compliance with contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.

- Proactively identify and mitigate operational risks.

- Maintain strong process controls and drive continuous control improvements.

Required Qualifications & Experience

- 16–18 years of progressive experience in Human Resources Outsourcing (HRO),



HR Shared Services, or Global Business Services .

- Strong experience in global HR delivery and Hire-to-Retire operations .

- Proven experience leading large-scale global delivery operations.

- Strong experience in BPS Service Operations / Service Management reporting , including contract management and SLA reporting.

- Excellent client management, stakeholder management, leadership, negotiation, and communication skills .

- Solid understanding of HR transformation, process standardization, automation, analytics, and digital HR solutions.

- Experience with global HCM platforms such as Workday, SAP SuccessFactors, or Oracle HCM is preferred.

- Exposure to ERP, workflow, automation, and service management technologies.

- HR Analytics, Data Analytics, AI, Automation, or RPA certifications will be an added advantage.

German Language

- German language proficiency at B2.2/C1 level or above is preferred but not mandatory .

- Candidates with German language capability will have an added advantage when engaging with German-speaking stakeholders.

Key Skills

- HR Outsourcing (HRO)

- HR Shared Services

- Global Hire-to-Retire Operations

- Learning & Development Operations

- HR Service Delivery

- Global Delivery Management

- SLA / KPI Management

- Contract Management

- Client & Stakeholder Management

- Workforce Management

- HR Transformation

- HR Analytics

- Automation / RPA

- AI & Agentic AI

- Workday / SAP SuccessFactors / Oracle HCM

- Process Re-engineering

- Service Delivery Governance

Important Note

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth are required for profile creation.

📌 HR Delivery Lead - L&D (German) (Bengaluru)
🏢 Gratitude
📍 Bengaluru