Technical Support Analyst | Hyderabad, India | Full-time | 2+ years of experience

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

We're looking for a Technical Support Analyst to join our Global Customer Success organization — the frontline that keeps our global payment operations running without a hitch. In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you.





Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate

Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing

Create and standardize operational processes that enable scalability and consistent service quality

Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function

Ensure continuous operational coverage with well-structured shift handovers

Participate in some development activities to build hands-on backend knowledge

Fluent English and positive communication

- 2+ years of experience in technical support, NOC operations, or a similar role
- Basic knowledge of monitoring tools and alerting systems
- Coding experience — scripting, debugging, or log analysis
- Mid or senior level

Availability to work Saturdays and Sundays and coverering extra hours if needed, since the goal is to cover the smissing shift and have a 24/7 support team

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed or wish to exercise your data protection rights, please contact us at [HIDDEN TEXT].

📌 IT Support Shift Analyst (Secunderabad)
🏢 Yuno
📍 Secunderabad