01 Nov
|
Gratitude
|
Hyderabad
01 Nov
Gratitude
Hyderabad
Procurement Operations – French Resource
Location: Hyderabad
Experience: 2–5 Years
Shift: Night Shift
Job Overview
We are looking for a Procurement Operations – French Resource with strong French language proficiency and a basic understanding of Procurement and Supply Chain Operations. The candidate will support procurement processes by interpreting French business/process information, processing procurement requests, supporting Purchase Order creation, handling stakeholder queries, and ensuring SLA and quality compliance.
Key Responsibilities
Procurement Operations
- Provide effective French language support for procurement operations.
- Receive and process PR/SC requests and perform standard validation and due diligence checks.
- Support Purchase Order (PO) creation and procurement request processing.
- Ensure procurement requests are processed accurately and within agreed SLAs.
- Apply basic knowledge of Procurement and Supply Chain Operations while supporting language-based activities.
- Monitor productivity and ensure daily, weekly, and monthly SLA compliance.
- Follow up on open procurement items and ensure timely closure.
- Handle customer and third-party stakeholder queries related to procurement activities.
- Follow the defined escalation matrix for unresolved issues.
French Language Support
- Read, understand, and communicate business and process-related information in French .
- Support French-language communication with internal and external stakeholders.
- Attend client calls and business communications with local teams when required.
- Interpret French inputs accurately to support procurement processing and resolution of operational queries.
Quality & Process Compliance
- Follow standard operating procedures (SOPs) and training manuals.
- Perform peer-to-peer quality checks to minimize processing errors.
- Ensure quality, productivity, and SLA requirements are consistently met.
- Identify and support process improvement initiatives.
- Maintain accurate documentation and complete assigned activities within agreed timelines.
- Comply with internal requirements and customer-specific processes.
Stakeholder Management
- Maintain effective communication within the team.
- Build positive relationships with internal and external stakeholders.
- Coordinate with client teams to resolve operational queries.
- Participate in weekly calls and other business communications as required.
Required Skills & Qualifications
- French language proficiency – Mandatory.
- Ability to read, understand, and communicate process-related information in French.
- 2–5 years of experience in procurement operations, shared services, BPO, or related processes.
- Basic knowledge of Procurement Operations and Supply Chain Operations .
- Understanding of Purchase Requisition (PR), Service/SC requests, and Purchase Order (PO) processing .
- Basic understanding of procurement process cycles and process compliance.
- Proficiency in Microsoft Office .
- Positive understanding of customer quality and productivity expectations.
- Strong attention to detail and ability to work within SLAs.
- Good communication and stakeholder management skills.
- Ability to work independently and as part of a team.
Shift Details
- Night Shift
- Rotational timings:
- 5:00 PM – 2:30 AM
- 10:00 PM – 7:00 AM
Additional Information
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are required for profile creation.
📌 Procurement Operations - French Resource (Hyderabad)
🏢 Gratitude
📍 Hyderabad