Tech Support Engineer
Who We Are: Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

We're expanding our Technical Support team with Tech Support Engineers who can troubleshoot effectively, think on their feet, and ensure smooth customer operations. You'll be the first line of defense debugging issues, writing quick Python scripts when needed, and working closely with engineering and product teams to keep things running without a hiccup.

Provide L2 technical support through tickets, email, and chat.




Automate routine checks or validations with small Python scripts.
2+ years of experience in Technical Support, IT Support, DevOps Support, or similar L2 roles.

- Working knowledge of Python scripting (writing small utilities, parsing logs, basic automation).
- Good understanding of Linux commands, basic networking, APIs, and cloud concepts.
- Comfortable working in quick-paced environments with rotating shifts (if required).
- Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions

Directly impacts major brands' success
We value your expertise and offer strong compensation

📌 Retail IT Support Engineer (Pune)
🏢 Osmos
📍 Pune