Job Title: Delivery Manager – HRIS

Job Summary

We are looking for an experienced Delivery Manager – HRIS to lead end-to-end HR operations delivery, with a strong focus on Human Resources Information Systems (HRIS) platforms and US payroll compliance.

The ideal candidate will have expertise in Oracle HRMS and SAP SuccessFactors, along with a solid understanding of US payroll statutory requirements, service delivery management, and process transformation. The role involves driving operational excellence, ensuring client satisfaction, maintaining compliance, and improving HR service delivery within a global HRO environment.

Key Responsibilities

- Lead end-to-end HR service delivery, focusing on HRIS-driven operations.

- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across HR processes and service lines.

- Manage US payroll statutory compliance, including taxation, reporting, and regulatory requirements.

- Oversee the implementation, enhancement, and effective utilization of HRIS platforms, including Oracle HRMS and SAP SuccessFactors.

- Drive system optimization, automation, and digital transformation initiatives.

- Engage with clients and stakeholders through governance reviews and service improvement discussions.

- Ensure HR data accuracy, reporting integrity, and audit readiness.

- Act as the escalation point for HRIS and payroll-related issues.

- Collaborate with HR, Payroll, IT, Finance, and other cross-functional teams.

- Monitor operational performance and identify opportunities to improve service quality and efficiency.





Required Qualifications

- Graduate or postgraduate degree in HR, IT, Finance, or a related field.

- HRIS or payroll certifications are preferred.

Experience Requirements

- Experience in HR operations, HRIS delivery, or HRO service management.

- Exposure to payroll operations, HRIS implementation, and system enhancements.

- Strong understanding of US payroll statutory requirements and compliance.

Key Skills and Competencies

- Oracle HRMS

- SAP SuccessFactors, including Employee Central and Payroll

- US Payroll Compliance

- HR Operations and Delivery Management

- SLA and KPI Management

- Client and Stakeholder Management

- Process Improvement and Automation

- Reporting and Analytics

- Data Accuracy and Audit Compliance

- Analytical and Problem-Solving Skills

- Leadership, Ownership, and Accountability

Tools and Systems

- Oracle HRMS

- SAP SuccessFactors – Employee Central and Payroll

- Reporting and Analytics Tools

Stakeholder Interaction

The role involves working with clients, HR leadership, Payroll teams, IT teams, Finance teams, vendors, and internal delivery teams.

Success Metrics / KPIs

- SLA and KPI adherence

- HRIS system uptime and operational efficiency

- Payroll and HR data accuracy

- Compliance and audit performance

- Client satisfaction

- Process automation and efficiency improvements

Language Requirement

- English proficiency.

Important Eligibility Criteria

- Former TCS employees are not eligible to apply.

- PAN and date of birth (DOB) are mandatory for profile creation.

📌 Delivery Manager - HRIS (Hyderabad)
🏢 Gratitude
📍 Hyderabad