Location: Gurugram
Work Setup: 100% Work from Office – Client Location
Experience: 1–5 years
Shift: 5 days a week, Monday–Sunday on rotational basis, including weekends
About the Role
TCS is hiring experienced Team Members – International Customer Service for a client in Gurugram. The role involves understanding customer complaints, coordinating with multiple departments, working across different applications, and ensuring timely resolution of customer issues.
Prior airline/BPO experience is highly preferred but not mandatory.
Eligibility
- 1–5 years of relevant customer service experience
- International voice experience in Customer Service or Help Desk Operations
- Travel support/help desk experience preferred
- Prior airline experience in BPO is strongly preferred
- No freshers
- Positive written and verbal communication skills
- Good email comprehension
- Comfortable working from the client location in Gurugram
- Willing to work rotational shifts and weekends
- No transport facility / transport reimbursement
Key Responsibilities
- Understand and assess customer complaints
- Coordinate with multiple teams to resolve issues
- Work across multiple applications and departments
- Contact customers when additional information is required
- Ensure timely resolution of customer concerns
- Coordinate with the client and TCS supervisors
Required Skills
- Strong written and verbal communication
- Good email comprehension
- International voice customer service experience
- Ability to understand and resolve customer issues
- Strong coordination and multitasking skills
Candidate Questionnaire
Please fill out the questionnaire below:
Important Note: Filling out the questionnaire is mandatory. Candidates who do not complete the form may not be considered for the recruitment process.
📌 International Customer Service (Gurugram)
🏢 Gratitude
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.