Technical Support Executive- International Voice Hyderabad | Active joiner

Role: Customer Service Executive (CSR) / Technical Support Executive (TSR)
Location: Hyderabad
Notice Period: Immediate Joiners (0 Days)

Education

- Graduation is mandatory from a recognized university.

- Undergraduate candidates are eligible only if they have 18 months of relevant international voice experience .

Experience

- Experience in International Voice Process is mandatory.

- Candidates will be evaluated for either Customer Service Executive (CSR) or Technical Support Executive (TSR) based on their CV and experience.

- Candidates with technical support experience are preferred for the TSR role.

Language & Communication Requirements

- Excellent verbal and written communication skills in English.

- English proficiency of B2 or above is mandatory (CEFR framework); C1 is preferred.

- For EMEA language roles, primary language should be C1 and English B2 or above .

- Strong interpersonal, listening, and customer service skills.

Must-Have Skills

- International Voice Process experience

- Customer Service

- Technical Support (for TSR role)

- Excellent English Communication

- Problem Solving & Troubleshooting

- Active Listening & Customer Handling

- CRM Documentation

- Analytical & Diagnostic Skills

- Ability to achieve First Call Resolution (FCR)





- Knowledge of product support and troubleshooting

Key Responsibilities

- Handle customer queries through voice interactions and provide timely resolutions.

- Deliver exceptional customer service while ensuring a positive customer experience.

- Resolve customer issues during the first interaction wherever possible (First Call Resolution).

- Troubleshoot technical issues and provide accurate solutions (TSR role).

- Maintain accurate case documentation and update CRM records.

- Identify root causes by asking relevant diagnostic questions.

- Escalate unresolved issues as per defined processes.

- Meet operational KPIs, quality standards, and productivity targets.

- Maintain professionalism and empathy during customer interactions.

- Follow organizational processes and compliance guidelines.

Eligibility Criteria

- Graduation is compulsory .

- Immediate joiners (0-day notice period) preferred.

- International Voice Process experience is mandatory.

- Strong communication and customer handling skills.

- Technical support experience is preferred for TSR openings.

Key Notes

- Former and current TCS/Tata employees are not eligible to apply.

- Candidates will be screened and mapped to either the Customer Service Executive (CSR) or Technical Support Executive (TSR) role based on their profile and experience.

📌 Technical Support Executive- International Hyderabad
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