Job Title : VOD Operations Associate

Job Description

We are hiring a VOD Team Member / VOD Operations Associate in Bangalore with 1–3 years of experience in BPO Operations, Metadata Management, Content Operations, Ticket Handling, Quality Assurance, and SLA Management . The role involves reviewing and identifying unique findings in third-party databases based on partner metadata, handling daily operational tickets, supporting new partner onboarding, preparing QA data, managing reports, and ensuring all workflows operate within defined SLAs.

This is a BPO Operations role and not an IT position . The role requires strong written communication because candidates will communicate with US-based teams, stakeholders, vendors, and partners primarily through email and written communication . Calls are not allowed as part of the process.

Location: Bangalore, Karnataka, India
Work Mode: Work From Office / Onsite – Mandatory
Shift: Permanent Night Shift – 9:00 PM to 6:00 AM IST

Key Responsibilities

1. Metadata & Workflow Management: Manage metadata requests as the primary workflow, identify unique findings in third-party databases, and follow defined instructions and processes.

2. Ticket Management: Handle daily operational tickets, triage issues, seek clarifications through email where required, and ensure timely resolution within defined SLAs.

3. Stakeholder & Vendor Communication: Communicate effectively with internal teams, cross-functional teams, vendors, providers,



and US-based stakeholders through clear and professional written communication.

4. Quality & Reporting: Support QA data preparation during new partner onboarding and submit accurate daily and weekly operational reports.

5. Escalation & Process Improvement: Manage escalations appropriately, support secondary workflows through cross-training, and suggest practical workflow improvements based on operational experience.

Required Skills

1. VOD / Content Operations & Metadata Management

2. BPO Operations & Ticket Management

3. Non-Voice / Email-Based Process

4. Data Analysis & Quality Assurance

5. SLA Management & Operational Reporting

Qualification

- Bachelor's degree / Graduate in any discipline.

- 1–3 years of experience in BPO Operations, Content Operations, Metadata Operations, or a related process.

- Strong written and verbal communication skills with excellent articulation.

- Robust analytical, decision-making, computer, presentation, and process-oriented skills.

- Ability to work independently and collaboratively, learn quickly, adapt to new workflows, and deliver results within defined timelines.

- Experience handling internal/external customers or stakeholders is preferred.

- Willingness to work permanently from office and in a fixed night shift is mandatory.

Important Notes

- Ex TCS Employees can't apply.

- PAN and DOB are required for profile creation.

📌 VOD Operations Associate | Metadata Management | Content Operations | US Process (Bengaluru)
🏢 Gratitude
📍 Bengaluru