Location: Pune

Experience: 7–10 Years
Band: BPO 4/5

Job Description:

We are looking for a Team Lead – P2P Quality with strong knowledge of end-to-end Accounts Payable processes, including invoice processing, helpdesk, payments, vendor master management, and Travel & Expense (T&E;). The role involves leading quality control operations, conducting audits, identifying process gaps, preparing root cause analyses, ensuring SLA/KPI compliance, and driving continuous improvement.

Key Responsibilities:

- Lead end-to-end quality control operations for Accounts Payable.

- Ensure compliance with CTQs, SOPs, policies, and quality standards.

- Conduct daily audits and report findings to internal and external stakeholders.

- Identify quality gaps and implement corrective and preventive actions.

- Prepare Root Cause Analysis (RCA) and 5 Whys for errors.

- Monitor SLAs, KPIs, turnaround time, and accuracy targets.





- Identify process improvement opportunities and ensure timely, accurate deliverables.

- Coordinate with teams to maintain process compliance and achieve quality targets.

Required Skills:

- Robust knowledge of end-to-end Accounts Payable processes.

- Experience in quality audits, RCA, 5 Whys, and process improvement.

- Excellent analytical, problem-solving, and communication skills.

- Knowledge of SAP, ERP systems, MS Office, and Advanced Excel.

- Strong stakeholder management and conflict resolution skills.

- B.Com, M.Com, or a postgraduate degree in Finance or Accounting is preferred.

Eligibility Criteria:

- 7–10 years of relevant experience.

- Ex-TCS employees are not eligible.

- PAN and Date of Birth (DOB) are mandatory for profile creation.

📌 Team LeadP Quality (Pune)
🏢 Gratitude
📍 Pune