Group Lead – Employee Benefits Operations

Location: Pune
Experience: 10–12 Years
Shift: 9:00 AM – 6:00 PM IST
Domain: Employee Benefits / Finance & Accounting / HRO

About the Role

We are looking for an experienced Group Lead to manage the Employee Benefits Operations function, with solid experience in Finance & Accounting, Accounts Payable/Accounts Receivable, and employee claims or reimbursement processes. The role involves managing a team, handling client/stakeholder interactions, ensuring SLA and KPI adherence, and driving process improvements.

Key Responsibilities

- Lead the Employee Benefits line of business and manage day-to-day operations.

- Review claims processed by the team for accuracy, completeness, and compliance.

- Act as the SPOC for stakeholders, handling queries and providing timely updates.

- Guide and manage a team of processors and monitor their performance.

- Analyze claims to identify trends, potential fraud, and process improvement opportunities.

- Handle escalations and ensure timely resolution.

- Publish performance reports and metrics for leadership.

- Maintain proper process documentation and ensure cross-skilling of resources.





- Ensure consistent achievement of SLA and KPI targets.

- Manage employee travel claims processing and reimbursement for the India market.

- Oversee approximately 25–40 resources.

- Drive client management activities within the F&A;/HRO operations environment.

Required Experience & Qualifications

- 10–12 years of overall relevant experience.

- Minimum 3–4 years of experience in a managerial/team management role.

- Experience managing 25–40 resources.

- Strong experience in F&A;/HRO operations, client management, claims reimbursement, or employee travel claims.

- Strong knowledge of Accounts Payable / Accounts Receivable and reconciliation.

- Commerce Graduate preferred.

- Minimum qualification: CA Inter passed.

- Strong communication and stakeholder management skills.

- Analytical and problem-solving abilities.

- Ability to work under pressure and meet timelines.

- Strong collaboration and customer-centric approach.

- Proficiency in MS Office, MS Excel, and SAP.

Important Note

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth are required for candidate profile creation.

📌 Group Lead - Employee Benefits (Operations/Claims) (Pune)
🏢 Gratitude
📍 Pune