Hiring: Quality Analyst – Voice

Kolkata | Experience: 4–10 Years

Salary: Up to ₹9 LPA | Band: BPO 2/3

Join our Electricity & Gas Utilities Customer Service process and drive exceptional customer experience through quality!

What You’ll Do:
Monitor & evaluate international voice interactions
Assess quality, compliance, customer experience & resolution
Identify fatal/non-fatal errors and process gaps
Perform root-cause & trend analysis
Prepare quality reports, dashboards & evaluations
Conduct calibration sessions and provide actionable feedback
Support coaching, audits and continuous improvement

What We’re Looking For:
⭐ 3–6 years international voice experience
⭐ 1–2 years in Quality/Quality Monitoring preferred
⭐ Robust English, documentation & analytical skills
⭐ Experience with complaints, escalations, retention & billing queries
⭐ Knowledge of CRM, Excel & quality-monitoring tools
⭐ Utilities experience preferred

Rotational/Night/Graveyard shifts

Ex-TCS employees are not eligible.

PAN & DOB required for profile creation.

Apply & complete the questionnaire:

📌 Quality Analyst - (Kolkata)
🏢 Gratitude
📍 Kolkata