Job Summary

Were looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.

You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.

Mentorship: Guided by experienced customer support professionals and team leads throughout the programme.

Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.

Programme Details

- Work Type: Apprenticeship
- Department: Customer Support
- Duration: 12 months
- Shift Timings: 8 AM-5 PM CST, Monday-Friday; 4 AM-1 PM CST, Monday-Friday
- Location: Remote - India

What you will do

- Handle customer queries through chat, email, Zoom, and calls.
- Troubleshoot and resolve common product and configuration issues.
- Escalate complex technical issues with clear documentation.
- Deliver excellent customer experiences through professional and empathetic communication.




- Learn HighLevels products, tools, and support processes through hands-on training.
- Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- Leverage AI tools to improve support efficiency and customer experience.

What Were Looking For

- Recent graduates or individuals looking to start a career in technical customer support.
- Strong English communication skills, both written and verbal.
- Basic technical aptitude and interest in SaaS products and technology.
- Good problem-solving skills and a customer-first mindset.
- Ability to handle challenging customer situations with patience and empathy.
- Willingness to learn new tools, processes, and technologies quickly.
- Strong attention to detail and ability to work collaboratively in a remote setting.
- Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Representative (CSR I) Apprentice (India)
🏢 HighLevel
📍 India