Service Center Specialist Business Unit:

The Challenge

1. Requires "attention to detail" approach to ensure meaningful contribution

2. Able to work on multiple deliverables and complete them in time-based deadlines

3. Able to work in different shift to cater customer from all geos

4. Communicating with internal teams from across the globe.

5. Identifying the automation opportunities

6. Carry out projects to represent in a professional manner.

7. Pro-actively develop and nurture good working relationships with internal teams and users at customer sites to ensure that their success with our product is assured through your efforts.

8. Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality.

9. Build and maintain solid working relationships with other teams that support customer needs and business goals

What you need to succeed:

Innovative thinking and thoughtful risk taking.

Excellent oral and written communication skills

Ability to partner across the organization

Customer Focused approach

Problem solving mindset

Professional approach all company/project related information to be kept confidential

Experience working in a team environment, managing a diverse workload Good conceptual understanding on one or more technologies in the following buckets.

Web technologies JAVA/J2EE , Java Script

Web architecture and Topology

Proficiency in HTML, CSS, XML, AJAX, jQuery

Database Concepts and SQL Query language

Working knowledge of different OS including WIN, UNIX, LINUX

Good understanding of OOPS/Networking concepts, SDLC and Agile frameworks.

Ms Excel, MsWord, Ms Powerpoint, Ms Sharepoint, Power Bi, Power Apps

Basic understanding of how digital analytics is filtering/structuring data

Browser developer tools





Great to have experience on any of the Adobe products: Adobe Audience Manager, Adobe Target, Adobe Campaign, Adobe Experience Manager and Adobe Analytics

Responsibilities:

Working cooperatively with Team members of other teams such as TAMs, Premier Support Teams, Engineering, Technical operations, and Deliverability.

To provide dedicated support during important customer events while coordinating with internal stakeholders and ensure smooth functioning of client's environment to minimize the risk of interruption of service.

Manages all communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

Understanding of escalation handling procedures.

Review of customer's environment to asses their technical readiness to achieve business and technical objectives. Map product capabilities to high use cases

Identify gaps, risks and opportunities to provide recommendations, mitigation strategies and next steps.

Understands how the technology works and understands a client's implementation from a functional standpoint. Describe and demonstrate product features and capabilities

Documentation of latest release updates, bug fixes , security fixes and tutorials for effective communication to customers.

Demonstrate ownership and willingness to work on any assigned task in a timely manner.

Accountable for personal achievement against performance targets including ticket resolution, responsiveness and turnaround time, aging and ticket quality.

Participation in Business Intelligence processes including taking an active role in Knowledge base document creation.

Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps

Manage incidents professionally and within stated timelines

Assist in special projects and other duties as assigned

📌 Technical Support Associate I (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India