Company Description Franchise India Holdings Limited (FIHL) is Asia’s largest integrated franchise solutions company, operating since 1999 as a leading authority on franchising, retail, and licensing. FIHL has supported millions of investors in identifying suitable franchise opportunities across diverse sectors. The company also assists organizations with both domestic and international franchise expansion, offering end-to-end advisory and support.

Built on the pillars of knowledge, opportunity, network, and success, FIHL provides a dynamic setting for professionals interested in the franchise and retail ecosystem.

Role Description This is a full-time, on-site CRM Executive role based in Mumbai, offering a compensation of up to 3.5 LPA for candidates with 1 to 3 years of experience. The CRM Executive will manage customer interactions through the CRM system, ensuring accurate data entry, regular updates, and timely follow-ups. The role involves monitoring customer engagement, handling queries, supporting retention initiatives, and coordinating with the sales team to improve lead conversion and client satisfaction.

The CRM Executive will analyze customer trends, prepare reports,



and contribute to strategies that enhance customer experience and strengthen long-term relationships.

Qualifications

- Candidates should possess strong Analytical Skills to interpret CRM data, generate insights, and support decision-making.
- Candidates should possess Customer Retention and Customer Experience skills to maintain relationships, manage feedback, and enhance satisfaction.
- Candidates should possess excellent Communication skills for clear verbal and written interaction with customers and internal teams.
- Candidates should possess Sales-related skills to support lead management, follow-ups, and cross-selling or upselling opportunities.
- Relevant experience (1–3 years) in CRM, customer service, sales coordination, or related roles.
- Proficiency in CRM software and basic MS Office tools (Excel, Word, PowerPoint).
- Ability to work collaboratively in a fast-paced environment, with strong attention to detail and time management.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field is preferred.

Package : 2 to 3.5 LPA

Mail on [email protected]

📌 CRM Executive (1 to 3 yrs of experience) upto 3.5 LPA (Mumbai)
🏢 Franchise India Holdings
📍 Mumbai