Position Description

ServiceNow Business Analyst

Location: Hyderabad, India

Experience: 6–10 Years

Employment Type: Full-time

Role Overview

Translates business need into ServiceNow requirements and owns the backlog’s definition of "why". One generic profile and skillset covers all six squads — where a squad needs extra domain literacy (ITOM’s CMDB/CSDM, SAM’s licensing), that’s a desirable add-on to this same JD, not a separate named specialist role.

Key Responsibilities

- Lead requirements elicitation and process mapping with business stakeholders
- Author clear, testable acceptance criteria for backlog items
- Run stakeholder workshops and requirements walkthroughs
- Support UAT planning and sign-off coordination
- Maintain traceability between business requirement, build and test evidence
- Define use cases with a named business owner, success measures and acceptance criteria
- Support benefits tracking and baseline measurement for delivered changes
- Act as the day-to-day link between the squad and its business stakeholders

Must-Have Skills
- 6–10 years of experience as a Business Analyst / Functional Analyst
- Candidate should have exp in ServiceNow implementation of any of the module
- Strong ServiceNow experience
- Requirements gathering and business analysis
- Business analysis certification or equivalent demonstrable experience
- Process mapping skills (BPMN or similar)
- Strong stakeholder workshop facilitation
- Ability to write explicit, testable acceptance criteria
- Comfortable working in an Agile/Scrum delivery environment
- Good written communication — this role produces requirements other people build against

Good-to-Have Skills




- ServiceNow requirements experience specifically
- Working CMDB/CSDM literacy — useful for ITOM squad placement
- Software licensing and contract literacy — useful for SAM squad placement
- Experience defining AI or automation use cases with clear business owner, success

Your future duties and responsibilities Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 ServiceNow Business Analyst (Hyderabad)
🏢 CGI
📍 Hyderabad