Role & responsibilities

1. Store Setup & Launch Execution

- Manage complete recent store setup including construction follow-up, fixture installation, merchandising layouts, inventory stocking, and safety and legal compliance
- Oversee store readiness checklist: signage, lighting, technology systems (POS, inventory management), security, and utilities
- Ensure all visual merchandising, product displays, and brand guidelines are implemented before opening day
- Handle on-the-ground launch issues such as fixture gaps, supply shortages, system glitches, and customer escalations

1. Cross-Functional Coordination & Project Management

- Act as the single point of coordination for all open tasks, dependencies, and issues related to new store openings with Head Office stakeholders (Operations, HR, Marketing, IT, Projects, Finance), ensuring timely closure and clear ownership
- Define project timelines, budgets, and deliverables; track milestones and communicate status updates to senior leadership
- Coordinate with vendors, contractors, and external partners to manage construction schedules, procurement, and service agreements.
- Identify and escalate project risks, delays, or budget overruns; implement mitigation plans proactively.

1. Team Hiring, Training & Leadership

- Partner with HR to recruit, hire, and onboard Store Managers, Supervisors, and Sales Associates for new locations
- Design and deliver pre-opening training programs covering customer service, product knowledge, POS systems, safety protocols, and brand standards
- Build and motivate high-performing teams; set clear performance expectations and provide ongoing coaching

1.



Post-Launch Performance & Business Acceleration

- Conduct regular performance reviews of all new stores together with Area Managers and Store teams to evaluate sales, KPIs (conversion, footfall, average transaction value), execution of standards, and action plans to accelerate business ramp-up
- Monitor and analyze sales and inventory data; adjust floor plans, product assortments, staffing levels, and visual merchandising to drive traffic and conversion
- Execute local marketing initiatives, community engagement, and promotional campaigns to build awareness and drive footfall during the launch phase
- Troubleshoot operational challenges (staffing, stock-outs, customer complaints, system issues) and implement corrective actions swiftly

1. Ongoing Store Operations & Compliance

- Oversee daily store operations including opening/closing procedures, cash handling, stock control, and loss prevention.
- Ensure ongoing adherence to brand guidelines, safety standards, labor laws, and company policies across all new stores
- Maintain accurate records of store setup activities, training documentation, and compliance certifications

Experience

- Minimum 3-5 years of progressive retail management experience, including store operations and team leadership
- Proven track record in new store openings, store launches, or retail project management roles
- Experience managing multi-location reviews or working closely with Area/Regional Managers to drive store performance
- Demonstrated ability to achieve sales targets, manage P&L;, and drive operational excellence in a retail environment

📌 NSO_Assistant_Manager (Mumbai)
🏢 Metro Brands
📍 Mumbai