Senior Team Member Gurugram, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Senior-Team-Member_26040022) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Senior-Team-Member_26040022) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Senior-Team-Member_26040022) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Senior-Team-Member_26040022) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions. + Investigating and identify root cause for an enquiry + Contact external banks through SWIFT correspondence messages + Pass payments adjustments entries on client accounts,



internal accounts & nostro accounts + Review nostro accounts & ensure all outstanding debits & credits are cleared as per timelines + Follow up with external banks for details, confirmation and recall of funds + Verify Correspondence & Payment adjustments as per currency cut-off + Manage workflow in the team **Job Description*** The associate will report to an FLM and will be working as an IC Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner Deliver and manage individual targets and contribute towards process metrics Understand, interpret process procedures and regulations Global Investigations + undefined + Willingness to work in late shifts and in rotational shifts. + Should have strong decision-making, critical thinking, and oral and written communication skills. + Adherence to the SLA's - productivity, turn-around-time, and accuracy + Perform investigation with good accuracy + To process investigations / enquiries of Incoming / Outgoing / returned payments in a timely manner, adhering to laid down procedures and ensure that the established service standards are met. + **Responsibilities*** + Excellent knowledge of Investigation process + Investigating and identify root cause for an enquiry + Contact external banks through SWIFT correspondence messages + Pass payments adjustments entries on client accounts, internal accounts & nostro accounts + Review nostro accounts & ensure all outstanding debits & credits are cleared as per timelines + Follow up with external banks for details, confirmation and recall of funds + Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/110/111 and ISO equivalent MX + **Requirements*** **Education*** **o Graduate [B.com] or Post Graduate [MBA Finance]** Certifications If Any - None **Experience Range*** **o 2+ Years of working experience in Investigations** **Foundational skills*** o In depth understanding of SWIFT payments & message typeso Detailed Knowledge of Nostro accountso Should have worked on PEGA and good understanding of GIN Projecto Good Communication Skills, both verbal and written **Desired skills** + The Candidate must be a Graduate or Post Graduate - Commerce (B.Com) or MBA (Finance) + Good Communication Skills, both verbal and written + 2+ years relevant work experience. Prior work experience in Global Investigations is mandatory + In depth understanding of SWIFT payments & message types + Ability to work on all types of cases. + Ability to multitask, prioritizing urgent items & meet stringent cut-offs + Flexible and adaptable to changing demands and shift timings + Should be a Team player + Ability to meet deadlines and achieve agreed targets + **Work Timings*** **Shift Timings: Rotational -** Working hours as per business requirement of region supported - 24*7 **Job Location* GGM** Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity,



in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work workplace. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S; and insurance and annuity products offered through MLLA: **Are Not FDIC Insured** **Are Not Bank Guaranteed** **May Lose Value** **Are Not Deposits** **Are Not Insured by Any Federal Government Agency** **Are not a condition to Any Banking Service or Activity** Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S;" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S; is a registered broker-dealer, registered investment adviser, **Member SIPC** and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation. Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp."). Bank of America Private Bank is a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. © 2026 Bank of America Corporation. All rights reserved.

📌 Senior Team Member (Gurugram)
🏢 Bank Of America
📍 Gurugram