Client relationship
Be the main point of contact for clients after booking, until handover.
Build and maintain valuable relationships so clients stay satisfied and give referrals.
Respond to calls, messages and emails promptly and professionally.

Post-sales coordination
Follow up with clients on payments, demand letters and due dates.
Coordinate the paperwork: agreements, registration and other documents.
Keep clients informed about project progress, construction updates and handover timelines.

Query and complaint handling
Record and resolve client queries and complaints, working with the sales, accounts and site teams.
Escalate unresolved issues to management and follow up until they are closed.

Documentation and records




Maintain accurate client records, communication history and document files.
Update all follow-ups, payment status and interactions in the CRM software.

Coordination with internal teams
Work with the sales, accounts, legal and site teams to make sure client requirements are met.
Share client feedback with management to help improve service.

Reporting
Share daily and weekly reports on follow-ups, collections due and pending issues.
Support events, site visits and client meetings when required.

📌 Crm Manager Bengaluru
🏢 Vibez Estates
📍 Bengaluru